Unwired Edge Cloud Console

Adding a device

Login into the Unwired Edge Cloud Console at this URL, then click the DEVICE MANAGEMENT button.

On the bottom-right corner, click on the big + button, then on Create Device.

You will be prompted with this popup:

Please fill out the form from top to bottom with:

  • Mac address, you can find this one on the labels on your device, or on the box it came in

  • Name, your choice

  • Parent group, again; your choice

  • Device Type, refer to the device docs.

Your device will be registered with and will try to connect to the Unwired Edge Cloud. If successful, it will appear in your Unwired Edge Cloud Console. Status is a bright green checkmark, indicating your device is online and ready.

Add a custom APN configuration to a device

Warning

If a custom APN is set, it overrides the automatic APN selection due to its higher priority. Note that incorrect settings may cause the device to go offline, requiring a factory reset to restore functionality.

This is mitigated by falling back to the automatic APN selection mechanism after 10 tries. However note that it might take some time due to network backoffs. In the end, the fallback might not handle your specific case, resulting still in an offline device.

Hint

The APN and its login credentials (if any) are specific to your mobile operator contract and can usually be found in the contract information of your operator. If you are unsure about the settings please contact your mobile operator and ask for the correct settings for your contract, reach out to your project manager or send an email to support@unwired.at.

  • Go to the device details page custom_apn_settings

  • Choose the correct SIM slot with the correct SIM card

  • Edit the APN field (The information needed should be provided by your operator)

  • Use the correct (if needed) credential method and credential information for your SIM card (The information needed should be provided by your operator)

  • (scroll down) Click on the save button close-save

Manage SIM Switching

If your device supports SIM switching but you plan to use only one SIM card, it may be beneficial to disable the SIM switching feature.

On the other hand, if you intend to use multiple SIM cards for e.g. roaming purposes between two countries, you might encounter issues if a modem detects poor signal quality. The modem will attempt to switch to the other SIM card, might fail to connect, and switch back again. This may result in frequent SIM switching until the signal quality improves again.

In such cases, you may prefer that SIM switching only occurs when crossing a border. To address this, you can set the SIM switching feature to switch only when the modem is offline.

Warning

If Disable SIM Switching is toggled, it completely disables all SIM switching behavior on the device.

Note that if the device doesn’t have a WAN connection or a valid SIM in the first slot it may cause the device to go offline, requiring a factory reset to restore functionality.

To manage your device’s SIM switching behaviour:

  • Go to device details page sim_switching

  • Choose an option

  • (scroll down) Click on the save button close-save